Refund Policy
Last Updated: September 23, 2026
30-Day Refund Request Window
Eligible customers may request a refund within 30 calendar days of the initial paid subscription purchase. Eligibility is verified against Stripe billing records and CryptoAcademy course-progress records before a request is accepted for review.
Eligibility for a Refund
To be eligible for a refund, you must meet the following criteria:
To be eligible for a refund, you must meet the following criteria:
- Your refund request must be submitted within 30 calendar days of your initial subscription purchase date.
- You must not have completed more than 50% of any single course (e.g., Foundations, Futures, or Algorithmic). We track progress to prevent abuse of this policy.
- This guarantee applies only to your first subscription with CryptoAcademy. It does not apply to subscription renewals or subsequent purchases after a cancellation.
A request may also be denied where the eligibility criteria are not met or where there is evidence of abuse or misuse of the refund process. The automated request flow verifies the purchase window, first-subscription status, and course completion data; additional review may be performed before approval.
How to Request a Refund
Sign in and open Account Settings → Billing, then use the Request a Refund section. The system checks the request against the Stripe subscription and the eligibility rules above before creating a pending refund request. If you cannot access your account, contact support@cryptoacademymastery.com for assistance.
Processing Approved Refunds
If a refund request is approved, the refund is submitted through Stripe to the original payment method. The time it takes to appear on your statement is determined by Stripe, your card network, bank, or payment provider.
Upon approval, paid CryptoAcademy access is revoked immediately. The associated Stripe subscription is also cancelled when possible; if Stripe requires follow-up, app access remains revoked while the billing cancellation is completed.
Subscription Cancellations
You can manage cancellation through the Stripe Billing Portal from Account Settings. A normal subscription cancellation does not automatically create or approve a refund. Refund requests must be submitted separately and must satisfy the eligibility rules described above.